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The following will explain the method to solve it: 1. You can first use the Type-C cable to connect and charge for 30 minutes. 2. Long press the power button for about 10 seconds to start the phone. 4. Press the volume down button and also power button to force restart. 5. If the phone still cannot be started, it is suggested to send the mobile phone to AZOM after-sale for inspection and maintenance.

When you store the Desert Two for a long time, keep the phone with at least half capacity of battery. Also, avoid storing or charging the Desert Two in high temperature environments, including direct exposure to the sun for a long time. All rechargeable batteries are consumables, and as the battery ages, the performance of the battery decreases. And, 1. If The battery is out of battery, and the charging icon can be displayed within ten minutes of normal charging and the battery can be charged no

When your device is charging, you'll see a lightning icon inside the battery icon in the status bar or a larger battery icon on the lock screen. If the device is charging slowly or cannot be charged, follow these steps and try again after completing each step: ⦁ Inspect the charging cable and USB adapter for signs of damage, such as broken or bent pins. Do not use damaged accessories. ⦁ Check that the connection between the charging cable, the USB adapter, and AC power is secure, or try another.

The following situation will cause Heat Problem: 1. The fever caused by running too much software in the background and it can be cleared in the background; 2. Heat generated when the network signal is poor; 3. Heat caused by mobile phone charging; 4. Heat caused by high ambient temperature; While Desert Phone is being charged, please don’t operate Desert Two until it finishes charging

Follow check these steps and try again after completing each step: 1. Check whether the app has an updated version: If the app itself has a bug or is incompatible, it will not work properly; 2. Uninstall and reinstall the app: If the update does not solve the problem, it is recommended to try to download again after uninstalling the app; 3. Contact App Developer; If you have trouble using AZOM Care, please contact AZOM Tech Support. If you have trouble using a third-party app, contact the app de

If you press the power button and the volume down key at the same time when you boot the smartphone, you will see a screen to select "Factory Mode" A) Please press the volume down key to select the bottom row (Reboot), and then press the power button. Desert Two will automatically restart and return to normal. B) Long time pressing the power on key 10s, and then can restart the phone. 2）If you press the power button and the volume UP key at the same time when you boot on the smartphone, you

(If there are important information and photos in the mobile phone, please don’t use this step since it will erase all data) How to erase content from Desert 2 ,Learn how to erase the information on Desert 2 and reset the device to factory settings: Please Erase all data at Path: “Settings-System-Advanced-Reset Options-Erase all data(factory reset)-Reset Phone- ERASE Everything”

(If there are important information and photos in the Desert Mobile, please don’t use these step) 1.Long press the power button + volume up button to enter the recovery mode in the shutdown state, and when the robot appears, press and hold the power button + volume up button at the same time for 1~2 seconds to enter the recovery interface to select wipe data/factory reset and wipe cache partition mode to clear Data , and then choose Reboot system now (if the machine has logged in to a Google account before, it is necessary to log in to the Google account before using it to log in for authen

You send us a maintenance request via Azom Care app in your device or our website, then we contact you for support

Setting - System navigation - Chose Gesture navigation for full screen, and choose 3- button to show (Back, home and switch app buttons) at the button of the screen

settings - System navigation settings - back sensitivity - drag to choose the level

settings - system - languages & input - languages - Add language - Choose language - once it's added hold and drag it to the top by long press

Settings - Phone overview - Wireless update - Check for updates – Update

Settings - System - Gestures - Three finger screenshots You can still take screenshots by pressing the power button in conjunction with the volume down button

You can download app xrecorder from store or similar apps

Open the image you want to set as a wallpaper - Click on the three dots in the upper left corner - Choose to use as... - Choose background images - Tap on set wallpaper then choose the appropriate option for you

Settings - System - Languages and input - Languages - Add a language - Arabic Saudi Arabia - Long press on the selected language and drag it to the top of the list to select it as the device language

In this link you can find the general specifications of the device https://www.azom.co/en/products/desert2 If you need more details, go to the user manual and find all the specifications https://care.azom.co/uploads/Desert%20User%20Manual%20%20ar.pdf

Electronic payment needs NFC turned on from the settings: 1- Download MADA App 2- Define your ATM card 3- If you a fingerprint ID set, place your finger in conjunction with placing the mobile on the payment device, or make sure that the mobile is unlocked beforehand

Settings - Display -Advanced- font size

Cash on delivery is only allowed if order is confirmed via Whatsapp, 23 SAR fees will be added

Follow instructions here https://azom.co/en/products/watch. If connection fails, go to mobile settings > bluetooth > connected devices > forget the watch and proceed to connect again. Your watch name can be found as below

Method 1: tap-and-hold the current dial background on your watch > swipe left or right to see different backgrounds> tap on the one you like and it will be set. Method 2: Login to Azom Watch app > Dial Settings > select any theme you like

1. Please first check whether the mobile location (GPS) service is turned on. 2. If watch has been connected to other mobile phones before, make sure to remove their connection. Go to phone settings > Bluetooth > forget or remove the watch from connected devices and then connect to your mobile again via Azom Watch app > enable notifications from app in My Device screen > check again and they should work 3. If none of the above works, please turn off the Bluetooth of your phone, wait for 2 minutes and then turn it on again, or restart the watch/phone and then re-connect.

1. After connecting the watch to Azom Watch app, you must pull down to refresh in home screen and data will be syncrhonized 2. If pull down to refresh doesn't work, close the app and re-login and it will refresh data

After heart rate data is recorded (as below pic), slide the watch screen from left to the right, then data will be saved in watch History and be synchronized to Azom Watch app

The waiting time to read the required measurement is from 10 to 30 seconds. If it is not read successfully, please restart the watch and leave it for 10 seconds and then retry

Open Azom Watch app, go to My Device and tap on Firmware Upgrade

When you store the River Two for a long time, keep the phone with at least half capacity of battery. Also, avoid storing or charging the River Two in high temperature environments, including direct exposure to the sun for a long time. All rechargeable batteries are consumables, and as the battery ages, the performance of the battery decreases. And, 1. If The battery is out of battery, and the charging icon can be displayed within ten minutes of normal charging and the battery can be charged no

The following situation will cause Heat Problem: 1. The fever caused by running too much software in the background and it can be cleared in the background; 2. Heat generated when the network signal is poor; 3. Heat caused by mobile phone charging; 4. Heat caused by high ambient temperature; While River Phone is being charged, please don’t operate River Two until it finishes charging

The following situation will cause Heat Problem: 1. The fever caused by running too much software in the background and it can be cleared in the background; 2. Heat generated when the network signal is poor; 3. Heat caused by mobile phone charging; 4. Heat caused by high ambient temperature; While River Phone is being charged, please don’t operate River Two until it finishes charging.

If you press the power button and the volume down key at the same time when you boot the smartphone, you will see a screen to select "Factory Mode" A) Please press the volume down key to select the bottom row (Reboot), and then press the power button. River Two will automatically restart and return to normal. B) Long time pressing the power on key 10s, and then can restart the phone. 2）If you press the power button and the volume UP key at the same time when you boot on the smartphone, you

(If there are important information and photos in the mobile phone, please don’t use this step since it will erase all data) How to erase content from River 1 ,Learn how to erase the information on River 1 and reset the device to factory settings: Please Erase all data at Path: “Settings-System-Advanced-Reset Options-Erase all data(factory reset)-Reset Phone- ERASE Everything”

(If there are important information and photos in the River, please don’t use these step) 1.Long press the power button + volume up button to enter the recovery mode in the shutdown state, and when the robot appears, press and hold the power button + volume up button at the same time for 1~2 seconds to enter the recovery interface to select wipe data/factory reset and wipe cache partition mode to clear Data , and then choose Reboot system now (if the machine has logged in to a Google account before, it is necessary to log in to the Google account before using it to log in for authen

Setting - System navigation - Chose Gesture navigation for full screen, and choose 3- button to show (Back, home and switch app buttons) at the button of the screen

settings - System navigation settings - back sensitivity - drag to choose the level

Send a maintenance request through the Azom Care app on your mobile phone or by filling in your data here https://www.azom.co/azom_care and we will contact you to repair the device & direct you to pay maintenance fees via our website

By pressing the button located in the bottom of the watch, by pressing and holding it a little until the screen turns off

1- Turn on Bluetooth on the device you want to pair the buds with 2- Open the buds case until you hear (Power on) and put the buds in your ear 3- Search for AZOM Buds in Bluetooth devices 4- Make sure that the Bluetooth connection is within 10 to 15 meters

You can try again by following these steps: 1- Put the headphones in the box 2- Delete the two names from Bluetooth 3- Take out the headphones from the box and then double-click on the right speaker 4- Find it in the Bluetooth and then pair it with the name shown

You have to follow these steps: Turn off the Bluetooth of the mobile phone, take out the buds, double-click the right ear, wait for about 10 seconds, and then reconnect to mobile

When buying a Azom buds, please charge it for at least two hours and then use it after that

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AZOM River1

539.00 SAR

539.00 SAR

AZOM Desert2

699.00 SAR

699.00 SAR

AZOM Buds

119.00 SAR

119.00 SAR

AZOM Store

Customer Service

AZOM CARE

Munira Is Here To Support

1 What do you need help with?

2 Contact Us

Or

AZOM River1

539.00 SAR

539.00 SAR

AZOM Desert2

699.00 SAR

699.00 SAR

AZOM Buds

119.00 SAR

119.00 SAR

AZOM Store

Customer Service

AZOM CARE

Munira Is Here To Support

1 What do you need help with?

I cannot boot device

Battery problem

If Desert 2 fails to charge

If your display is too sensitive or intermittently responds to touch operations

If the app quits unexpectedly, stops responding, or fails to open

Heat Problem

Abnormal interface appears at startup

Reset the device to factory mode

What to do if I forgot the Desert Two password?

How can I fix my Desert device?

System Navigation - show / hide screen buttons

Screen is very sensitive to touch

Add and Change language

How can I update the system?

How can I disable "screenshot with three fingers"?

How can I record the screen?

How can I change the background of the Desert 2?

How can change the language of the device?

What are Desert 2 specifications?

How to activate NFC and electronic payment?

How do I change the font size in Desert 2?

Do you offer Cash On Delivery in your store ?

How to connect Azom Watch to mobile?

How to change my Azom Watch dial or background?

I don't receive notifications though my watch is connected to Azom Watch app, what to do?

Heart rate, blood pressure, blood oxygen, ECG can’t be synchronized to Azom Watch app

Heart rate data cannot be saved and synchronized with Azom Watch app?

How much time is needed to read measurements data in watch?

How to make sure that Azom Watch is updated to the latest version?

I cannot boot device

Battery problem

If River 1 fails to charge

If your display is too sensitive or intermittently responds to touch operations

If the app quits unexpectedly, stops responding, or fails to open

Heat Problem

Abnormal interface appears at startup

Reset the device to factory mode

What to do if I forgot the River Two password?

System Navigation - show / hide screen buttons

Screen is very sensitive to touch

What happens if I damaged my device accidentally ?

How do I restart the watch?

Binding my buds to mobile fails, what to do?

My buds showing in 2 names in bluetooth, what to do?

Azom buds is working only with one side, what to do?

My buds are new but not charging, what to do?

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