Azom - FAQs

FAQs

You can disable auto-correction as in the video below
When you store the Device for a long time, keep the phone with at least half capacity of battery. Also, avoid storing or charging the Desert Two in high temperature environments, including direct exposure to the sun for a long time. All rechargeable batteries are consumables, and as the battery ages, the performance of the battery decreases. And, 1. If The battery is out of battery, and the charging icon can be displayed within ten minutes of normal charging and the battery can be charged normally; 2. If the phone still cannot becharged and turned on after 30 minutes of charging, it prove that the battery power has been exhausted and damaged (the power has fallen below the protection voltage) 3. According to the second case, either replace the battery, or short-circuit the positive and negative poles of the battery and then forcibly activate it before charging. 4. Other bad conditions caused by battery factors (battery bulge, leakage, appearance of aluminum film damage and puncture, etc.), it is recommended to replace directly.
When your device is charging, you'll see a lightning icon inside the battery icon in the status bar or a larger battery icon on the lock screen. If the device is charging slowly or cannot be charged, follow these steps and try again after completing each step: 1. Inspect thecharging cable and USB adapter for signs of damage, such as broken or bentpins. Do not use damaged accessories. 2. Check that the connection between the charging cable, the USB adapter, and AC power is secure, or try another. 3. Remove any debris from the charging port on the bottom of the device, and then plug the charging cable firmly into your device. If the charging port is damaged, your device may need service. 4. Force restarts your Desert Phone: press the power button for 10 seconds until the device restarts and then release. 5. Let the device charge for another half an hour. 6. If the device still does not turn on or cannot be charged, your device may need to be repaired.
Follow these steps and try again after completing each step: 1. Please restart the phone and see if it is resolved; 2. Make sure the display is clean and free of any debris or water droplets; 3. Disconnect all accessories or USB accessories; 4. Remove all protective cases or peel off the screen protector; 5. Confirm whether the installation of third-party app causes the system to stall; 6. Finally, try to reset the factory mode.
Follow check these steps and try again after completing each step: 1. Check whether the app has an updated version: If the app itself has a bug or is incompatible, it will not work properly; 2. Uninstall and reinstall the app: If the update does not solve the problem, it is recommended to try to download again after uninstalling the app; 3. Contact App Developer; If you have trouble using AZOM Care, please contact AZOM Tech Support. If you have trouble using a third-party app, contact the app developer.
The following situation will cause Heat Problem: 1. The fever caused by running too much software in the background and it can be cleared in the background; 2. Heat generated when the network signal is poor; 3. Heat caused by mobile phone charging; 4. Heat caused by high ambient temperature; While Desert Phone is being charged, please don’t operate Desert Two until it finishes charging.
1)If you press the power button and the volume down key at the same time when you boot on the smartphone, the following interface will appear, how to solve it: A) Please press the volume down key to select the bottom row (Reboot), and then press the power button. River Two will automatically restart and return to normal. B) Long time pressing the power on key 10s, and then can restart the phone. 2)If you press the power button and the volume UP key at the same time when you boot on the smartphone, the following interface will appear, how to solve it: A) Please press the volume up key to select the bottom row (Normal), and then press the Volume Down. Desert Two will automatically restart and return to normal. B) Long time pressing the power on key 10s , and then can restart the phone .
(If there are important information and photos in the mobile phone, please don’t use this step since it will erase all data) How to erase content from Desert 2 ,Learn how to erase the information on Desert 2 and reset the device to factory settings: Please Erase all data at Path: “Settings-System-Advanced-Reset Options-Erase all data(factory reset)-Reset Phone- ERASE Everything”
(If there are important information and photos in the Desert Mobile, please don’t use these step) 1. Long press the power button + volume up button to enter the recovery mode in the shutdown state, and when the robot appears, press and hold the power button + volume up button at the same time for 1~2 seconds to enter the recovery interface to select wipe data/factory reset and wipe cache partition mode to clear Data , and then choose Reboot system now (if the machine has logged in to a Google account before, it is necessary to log in to the Google account before using it to log in for authentication) While Select Mode: Volume up is to select, Volume down is ok. While in Recovery Model: Power key is ok, Volume up and down is to select. 2. Press the power button and the volume down key at the same time when you boot on the smartphone: Then please press the volume down key to select the row (Clear eMMC), and then press the power button. Desert Two will automatically restart and return to normal. 3. Please contact AZOM to refresh software. Can use computer tools for software flash.
You send us a maintenance request via Azom Care app in your device or our website, then we contact you for support
Setting - System navigation - Chose Gesture navigation for full screen, and choose 3- button to show (Back, home and switch app buttons) at the button of the screen
settings - System navigation settings - back sensitivity - drag to choose the level
settings - system - languages & input - languages - Add language - Choose language - once it's added hold and drag it to the top by long press
Settings - Phone overview - Wireless update - Check for updates – Update
Settings - System - Gestures - Three finger screenshots You can still take screenshots by pressing the power button in conjunction with the volume down button
You can download app xrecorder from store or similar apps
Open the image you want to set as a wallpaper - Click on the three dots in the upper left corner - Choose to use as... - Choose background images - Tap on set wallpaper then choose the appropriate option for you
Settings - System - Languages and input - Languages - Add a language - Arabic Saudi Arabia - Long press on the selected language and drag it to the top of the list to select it as the device language
In this link you can find the general specifications of the device https://www.azom.co/en/products/desert2 If you need more details, go to the user manual and find all the specifications https://www.azom.co/uploads/products/user_manuals/user_manuals_619664f5d24cf.pdf
Electronic payment needs NFC turned on from the settings: 1- Download MADA App 2- Define your ATM card 3- If you a fingerprint ID set, place your finger in conjunction with placing the mobile on the payment device, or make sure that the mobile is unlocked beforehand
Settings - Display -Advanced- font size
Follow the method as in the video below
Azom is a Saudi technology company based in Riyadh, Saudi Arabia. Azom designs, develops, and sells smartphones, electronics and mobile software.
+966 53 595 9521
DESERT 1, DESERT 2, BUDS
Azom Office | Prince Mohammad bin Saad bin Abdulaziz road, Al Aqeeq, Riyadh 13515 - 2738, Building no. 6383, 2nd floor
Many cell phones come with a 2-year limited warranty which can be extended. Warranties usually cover manufacturing defects and hardware malfunctions but do not cover damage from accidents and misuse. Insurance costs you extra each month and helps you pay to fix cracked screens, water damage, and other repairs.
2 years from date of purchase
Manufactoring problems and non human-error problems
(Settings - about Desert2 - Check for update - update - install)
An application through which the warranty is activated. Allows you to contact us and request maintenance services by easily logging in and filling in your data, in Azom mobiles.
Help - contact request - maintenance request - my notifications
Send a maintenance request through the Azom Care app on your mobile phone or by filling in your data here https://www.azom.co/azom_care and we will contact you to repair the device
Send a maintenance request through the Azom Care app on your mobile phone or by filling in your data here https://www.azom.co/azom_care and we will contact you to repair the device & direct you to pay maintenance fees via our website
Follow instructions here https://azom.co/en/products/watch. If connection fails, go to mobile settings > bluetooth > connected devices > forget the watch and proceed to connect again. Your watch name can be found as below
Method 1: tap-and-hold the current dial background on your watch > swipe left or right to see different backgrounds> tap on the one you like and it will be set. Method 2: Login to Azom Watch app > Dial Settings > select any theme you like
1. Please first check whether the mobile location (GPS) service is turned on. 2. If watch has been connected to other mobile phones before, make sure to remove their connection. Go to phone settings > Bluetooth > forget or remove the watch from connected devices and then connect to your mobile again via Azom Watch app > enable notifications from app in My Device screen > check again and they should work 3. If none of the above works, please turn off the Bluetooth of your phone, wait for 2 minutes and then turn it on again, or restart the watch/phone and then re-connect.
1. After connecting the watch to Azom Watch app, you must pull down to refresh in home screen and data will be syncrhonized 2. If pull down to refresh doesn't work, close the app and re-login and it will refresh data
After heart rate data is recorded (as below pic), slide the watch screen from left to the right, then data will be saved in watch History and be synchronized to Azom Watch app
The waiting time to read the required measurement is from 10 to 30 seconds. If it is not read successfully, please restart the watch and leave it for 10 seconds and then retry
By pressing the button located in the bottom of the watch, by pressing and holding it a little until the screen turns off
Open Azom Watch app, go to My Device and tap on Firmware Upgrade
make sure to activate the weather notifications as in the video below
When there are more than two “Smart Cameras” in the list, click the "Smart" option below, and the "Multi-Video Preview" feature will appear in the "Smart" Page. After you click to enter, you can view the video multiple cameras in one screen. Our APP currently supports up to 16-way preview (you can set 4 channels, 9 channels and 16 channels in your needs), camera devices that come through sharing from others cannot support this feature.
The following will explain the method to solve it: 1. You can first use the Type-C cable to connect and charge for 30 minutes. 2. Long press the power button for about 10 seconds to start the phone. 4. Press the volume down button and also power button to force restart. 5. If the phone still cannot be started, it is suggested to send the mobile phone to AZOM after-sale for inspection and maintenance.
When you store the Device for a long time, keep the phone with at least half capacity of battery. Also, avoid storing or charging the Desert Two in high temperature environments, including direct exposure to the sun for a long time. All rechargeable batteries are consumables, and as the battery ages, the performance of the battery decreases. And, 1. If The battery is out of battery, and the charging icon can be displayed within ten minutes of normal charging and the battery can be charged normally; 2. If the phone still cannot becharged and turned on after 30 minutes of charging, it prove that the battery power has been exhausted and damaged (the power has fallen below the protection voltage) 3. According to the second case, either replace the battery, or short-circuit the positive and negative poles of the battery and then forcibly activate it before charging. 4. Other bad conditions caused by battery factors (battery bulge, leakage, appearance of aluminum film damage and puncture, etc.), it is recommended to replace directly.
When your device is charging, you'll see a lightning icon inside the battery icon in the status bar or a larger battery icon on the lock screen. If the device is charging slowly or cannot be charged, follow these steps and try again after completing each step: 1. Inspect thecharging cable and USB adapter for signs of damage, such as broken or bentpins. Do not use damaged accessories. 2. Check that the connection between the charging cable, the USB adapter, and AC power is secure, or try another. 3. Remove any debris from the charging port on the bottom of the device, and then plug the charging cable firmly into your device. If the charging port is damaged, your device may need service. 4. Force restarts your Desert Phone: press the power button for 10 seconds until the device restarts and then release. 5. Let the device charge for another half an hour. 6. If the device still does not turn on or cannot be charged, your device may need to be repaired.
Follow these steps and try again after completing each step: 1. Please restart the phone and see if it is resolved. 2. Make sure the display is clean and free of any debris or water droplets. 3. Disconnect all accessories or USB accessories. 4. Remove all protective cases or peel off the screen protector. 5. Confirm whether the installation of third-party app causes the system to stall. 6. Finally, try to reset the factory mode.
Follow check these steps and try again after completing each step: 1. Check whether the app has an updated version: If the app itself has a bug or is incompatible, it will not work properly; 2. Uninstall and reinstall the app: If the update does not solve the problem, it is recommended to try to download again after uninstalling the app; 3. Contact App Developer; If you have trouble using AZOM Care, please contact AZOM Tech Support. If you have trouble using a third-party app, contact the app developer.
The following situation will cause Heat Problem: 1. The fever caused by running too much software in the background and it can be cleared in the background; 2. Heat generated when the network signal is poor; 3. Heat caused by mobile phone charging; 4. Heat caused by high ambient temperature; While River Phone is being charged, please don’t operate River Two until it finishes charging.
1)If you press the power button and the volume down key at the same time when you boot on the smartphone, the following interface will appear, how to solve it: A) Please press the volume down key to select the bottom row (Reboot), and then press the power button. River Two will automatically restart and return to normal. B) Long time pressing the power on key 10s, and then can restart the phone. 2)If you press the power button and the volume UP key at the same time when you boot on the smartphone, the following interface will appear, how to solve it: A) Please press the volume up key to select the bottom row (Normal), and then press the Volume Down. Desert Two will automatically restart and return to normal. B) Long time pressing the power on key 10s , and then can restart the phone .
(If there are important information and photos in the mobile phone, please don’t use this step since it will erase all data) How to erase content from River 1 ,Learn how to erase the information on River 1 and reset the device to factory settings: Please Erase all data at Path: “Settings-System-Advanced-Reset Options-Erase all data(factory reset)-Reset Phone- ERASE Everything”
(If there are important information and photos in the Desert Mobile, please don’t use these step) 1. Long press the power button + volume up button to enter the recovery mode in the shutdown state, and when the robot appears, press and hold the power button + volume up button at the same time for 1~2 seconds to enter the recovery interface to select wipe data/factory reset and wipe cache partition mode to clear Data , and then choose Reboot system now (if the machine has logged in to a Google account before, it is necessary to log in to the Google account before using it to log in for authentication) While Select Mode: Volume up is to select, Volume down is ok. While in Recovery Model: Power key is ok, Volume up and down is to select. 2. Press the power button and the volume down key at the same time when you boot on the smartphone: Then please press the volume down key to select the row (Clear eMMC), and then press the power button. Desert Two will automatically restart and return to normal. 3. Please contact AZOM to refresh software. Can use computer tools for software flash.
Setting - System navigation - Chose Gesture navigation for full screen, and choose 3- button to show (Back, home and switch app buttons) at the button of the screen
settings - System navigation settings - back sensitivity - drag to choose the level
Send a maintenance request through the Azom Care app on your mobile phone or by filling in your data here https://www.azom.co/azom_care and we will contact you to repair the device & direct you to pay maintenance fees via our website
1- Turn on Bluetooth on the device you want to pair the buds with 2- Open the buds case until you hear (Power on) and put the buds in your ear 3- Search for AZOM Buds in Bluetooth devices 4- Make sure that the Bluetooth connection is within 10 to 15 meters
You can try again by following these steps: 1- Put the headphones in the box 2- Delete the two names from Bluetooth 3- Take out the headphones from the box and then double-click on the right speaker 4- Find it in the Bluetooth and then pair it with the name shown
Disconnect the buds with the device, and forget the buds in the Bluetooth setting. Connect the buds again and take out both buds, double click the right buds head , after hearing the sound both buds are connected. In detail, pls take reference of video :
When buying a Azom buds, please charge it for at least two hours and then use it
No. However, you can use the home or sharing feature to share a smart camera with others.
This is caused by network instability, it is recommended that you try again when the network is good or switch the network, and upgrade the firmware and app versions to the latest. If the problem persists, please contact us again and provide a screenshot of this page for further troubleshooting.Thank you for your understanding and support!
It means that the camera detects that your network quality is poor or the remaining capacity of the SD card is not set, so the camera automatically switched back to a lower quality mode.
For security reasons, neither the video in the cloud storage nor the video in the SD card can be viewed by means other than the App: The video cloud storage service encrypts the video data itself.
Cameras only support 2.4 GHz networks and do not support 5 GHz networks. Cameras do not support public wireless networks certified by using a verification code from mobile phones or other verification methods. Click to view the troubleshooting process for pairing failures.
Yes. A camera without a microSD card can work properly. You can view the real-time monitoring screen and use the detection and push functions. However, you cannot play back historical local videos or transfer them.
Six days. When a camera records videos 24 hours a day, an 8 GB memory card can be used for 18 hours, a 16 GB memory card for 36 hours, a 32 GB memory card for 3 days, and a 64 GB memory card for 6 days.
This is not a mechanical fault. When your camera detects a light change, it automatically switches between the day and night modes and generates a clicking sound.
Open App and tap the smart camera device to enter the device control panel. Tap ... in the upper right corner. Tap Motion Detection Settings and select the required detection sensitivity. Your mobile phone system automatically disables App's alarm push and alarm, click to view the solution. If the problem persists, we recommend that you remove the device from App, add it again, and then perform the above steps.
This issue is often caused by the inconsistency between the time zone of the mobile phone at the time of net pairing and the current time zone of the mobile phone. The time in the video is displayed based on the time zone at the time of net pairing. If you change the time zone of your phone, the time zone of the device will not update synchronously, but the time in the timeline will follow the time zone of the phone. If you encounter this issue, we recommend that you remove the device, and do the net pairing again.
Open App, choose Message Center, tap the gear icon in the upper right corner of the page that appears, and then tap Enable notifications. Turn on your smart camera's alarm switch, and allow notifications from App in system settings of your mobile phone.
Insert into the power source
Air Purifier inlet or outlet was blocked. Plastic packaging is not removed
Remove filter bag or replace the filter with a new filter
Replace with a new filter
After the machine has been running for a period of time the air quality indicator will turn blue or green when the air quality is getting better
This air purifier contains an essential oil diffuser (2 aromatherapy sponges). To use it, remove the bottom cover and add a few drops of your favorite essential oil to the two aromatherapy sponges. Put back the cover, and the unit will gently diffuse the aroma during operation.
Users do not need to clean the filter by themselves. It is recommended to wait for the filter replacement reminder light to flash before replacing the filter. If the user insists on cleaning, can simply wipe the surface of the filter with a dry cloth.
You should install new 3x AAA batteries
It indicates that the maximum weight has been exceeded.
- make sure you are barefoot when standing on the platform - make sure your foot is touching the electrodes on the right and left side - make sure you enter your profile parameters in full - make sure app home page shows the scale is connected - make sure the scale electrodes are under clean condition. - make sure the phone Bluetooth in ON Note: If the above did not solve the issue, enter into the Device Manage Remove device first and then repeat add device steps 1-3 to repair the device.
- Ensure your scales is on a flat, even and firm surface. Avoid carpet or soft surfaces. - Always weigh yourself with the same scale placed on the same surface. Uneven floors may affect the reading. - Press scale weight platform central, display show 0.0kg, wait it turn off. And then start use scale. - Weigh yourself without footwear, before meals and always at the same time of day for most accurate results. - For better accuracy, it is not advised to take the measurement within 2 hours of waking up. - A user who has any metal material inserted into his/her body may get differences in measurements of body fat reading.
The precision of the data detected by the scale can be altered in the following cases: o high levels of caffeine and strong medication. o after an intense sports activity o during an illness o during pregnancy o after heavy meals o in presence of dehydration problems o your personal data (height, age, gender) have not been input correctly o if you have wet or dry feet persons with swollen leg
- Do not store the scale in an upright position when not in use as this will drain the battery. - Avoid excessive impact or vibration to the unit, such as dropping the scale onto the floor, or objects onto the scales.
Pacemaker users and pregnant women are advised against using this device
You can check the below points whether all works correct: - Turn on Bluetooth on your mobile device. - Put weight on the scale, the display will show 0.0kg . - You should be barefoot when standing on the scale, without shoes and socks. The foot skin should touch the scale stainless steel electrodes to measure all body analysis.
Azom Pencil is one of the easiest smart pencils to connect, all you need to do is press the turn-on button, and it automatically works on any screen
The usual reason is charging cable is defective. Solution: get a new charging cable
The standby time of 60~80% of the product is about 20 days. Solution: If you press and hold for more than 3 seconds and cannot be turned on, connect the charging cable. If the indicator light does not turn on red, it may be a problem with the charging cable. It is recommended to charge for at least 30~60 minutes before using, because when the battery is lower than 3.2V, the charging is very slow, and it takes at least ten minutes to activate. Note: If your tablet is connected to an Apple pencil, you need to disconnect Bluetooth and turn off Apple Pencil only doodle in the tablet setting.
Because the tempered film is too thick, which hinders the signal transmission Solution: remove the black plastic pen tip, use the copper tip to write and draw, or tear off the tempered film. The plastic tip is compatible with various brands and models of capacitive screen mobile phones and tablets. When the capacitive screen is stuck with a tempered film and cannot be written smoothly, it is recommended to remove the plastic tip and write directly with the metal tip.